Information for Tenants

It is important that Tenants are fully aware of the letting procedure and understand the terms of the Tenancy.

Information for prospective tenants can be found at Our Letting Procedure.This page contains further information for current tenants relating to the process after a tenancy has been secured and you have found your happy home!


You will receive an inventory of the property once the Lease Agreement has been signed. Inventories record the contents and condition of the property at the commencement of the tenancy. We require inventories to be checked as soon as possible as any defects and/or comments should be marked on the inventory and returned to our office within seven days of the date received. Only inventories amended, signed and dated by Happy Lets will be accepted at the final inspection. It is important that this document is kept in a safe place as this is an important record for Tenants and Landlords alike.


Rent is payable by Standing Order from one bank account on the 1st of each month. You will be supplied with a Standing Order Mandate by our office which you should complete and send to your own bank as soon as possible. This method of rent payment ensures regular, on-time payments and protects you against a potential bad payment history. Please note that it is your responsibility to ensure that the standing order is cancelled with your bank at the end of the tenancy.

Other Payments

Happy Lets will notify the relevant Utility companies and Council Authority of the tenancy; thereafter Tenants are responsible for payment of gas, electricity, council tax and water charges and TV Licences (if applicable). Please note that certain categories of persons may be awarded Council Tax Discounts, Reductions and Exemptions. To find out whether you qualify please contact the relevant Authorities Council Tax Department (see Useful Numbers). If there is a telephone line in the property you may have this reconnected if you wish and you will be liable for any charges applied.

Property Visits

We conduct regular condition inspections of all tenanted accommodation. The purpose of the visit is to ensure that there are no maintenance issues that need attention and also to check that you are fulfilling the obligations of the lease and are maintaining the property to a satisfactory standard. Each visit will normally take less than 20 minutes, and we will contact you beforehand giving you notice of the intended date and time of the visit.

Faults & Repairs

If a fault becomes apparent at the property, you must inform us immediately. Failure to do so may mean that you are held responsible for any further deterioration as a result of the delay. Once we have been informed of a fault we will contact the landlord and act upon their instructions. Small ongoing maintenance of the property e.g. replacing light bulbs are the tenant’s responsibility.

Please note that we also have a 24 hour maintenance number for use of emergencies only (see Useful Numbers).

Smoke/Fire & Carbon Monoxide Detectors

When any detectors are fitted in the property, under the terms of your agreement, you are obliged to ensure they are checked regularly and are in good working order. This is for your own safety. We recommend a daily check; however, they must be checked at least once a week.
If you are tenanting an HMO Licensed you are required to record all tests and any faults or defects in the log book provided. If you become aware of a fault you must notify us immediately.


We understand that you need to feel happy and comfortable in your temporary home. Should you wish to re-decorate and personalise the property, please submit a request to our office detailing the changes you would like to make and we will endeavour to inform you of the decision within 7 days. Please do not carry out any re-decoration of the property without written authorisation as this may result in you being held liable for any costs incurred by the landlord to restore the property to the original condition.


If your property has a garden it is your responsibility to ensure the lawns are cut regularly and the borders are kept weed-free. In addition, the gardens must be kept tidy and free from refuse.


The landlord is responsible for insuring the building and the contents detailed in the inventory. Tenants are responsible for arranging contents insurance for their personal possessions and accidental damage to the landlords possessions. Neither the landlord nor Happy Lets will accept any responsibility for loss or damage to your possessions whilst occupying the property.

Should you not already have an existing policy, we will be happy to provide you with a quote.

Going away?

If you are going to be away from the property for more than 3 days at any one time you must inform us in writing. This is so we can ensure the property is looked after in your absence and deal with any problems that may arise on your behalf.


You must vacate the property on the agreed date (usually the last day of the tenancy agreement). One month before this date you will receive confirmation of the final check-out inspection date and a tenant vacating checklist to ensure that the move out process is a smooth and simple procedure.


Your deposit will be held in a designated client deposit account by Happy Lets as Agent for your Landlord throughout your tenancy and is refundable within seven days of you vacating the property providing that:

  • Your rent is paid up to date.
  • All utility bills relating to the tenancy have been paid.
  • The property has been well maintained.
  • Any items listed on the inventory are all present and in good condition.

Under no circumstances can the deposit be used as payment for the last month’s rent.

General Queries

Should you require any further information which is not provided above please feel free to Contact Us.In our commitment to providing a superior and continually improved service, we welcome any suggestions you may have which you feel would improve our service.